Providing a superior customer experience is absolutely essential for gaining a competitive advantage among hospitality…
Winning the “Experience Wars”: Lessons from Today’s CX Leaders
Gear up, the Experience Wars are here. 81% of today’s companies compete primarily on the…
How Gen Z Is Shaping the Future of Retail
Newsflash— Gen Z’s new standards for the consumer experience are about to shake up the…
Why Implement a Reservations Platform for Your Business?
Reservations aren’t just for restaurants anymore. In our “new normal,” implementing a reservations platform technology…
Back to Basics – Reflecting on Social Distancing
Everything has changed. The novel coronavirus is impacting today’s economies and businesses in unprecedented ways.…
Experience is Everything: Trend Report
Guest experience is paramount Consumers are spending more than ever on – you guessed it…