RSVD, LLC. (“RSVD”) respects your privacy and values your trust. We are committed to ensuring that the personal information stored by our systems is suitably protected and used appropriately.

Privacy Policy

The purpose of this Privacy Policy is to inform you of the treatment and handling of information that we may learn about you (the “User”) from your visit to the RSVD website (“Site”) at www.rsvd.co, including all related pages and landing pages, by your engagement with our content, from your responses to our product marketing, or information that we obtain from third parties, including our partners. This privacy policy covers the following:

  • Information
    • Use of collected information
    • Information collected
    • How we collect information
  • Data
    • Use of personal data
    • Personal data storage
    • Personal data retention
  • Security & Compliance
    • Protections
    • User rights
    • Compliance
    • COPPA and CCPA Compliance
  • Payment Processors
  • Policy updates
    • Changes to this policy
    • Contact information

Information

Use of collected information

Collecting and storing personal data is necessary so that we can fulfill our contractual obligations to our clients and partners, hereafter “partners,” who also provide goods and services to our consumer end-users that register with RSVD, LLC. We use personal data to provide services to our partners as follows:

  • We set up systems and services which allow our partners to offer line management to those to whom the partner provides goods and/or services. Our clients are licensed users of our software and thus are subject to RSVD’s Privacy, Terms of Use and CCPA policies when obtaining data from our software and systems. Our clients and partners include businesses which want to make it easier for those to whom they provide goods and services to receive those goods and services without having to wait in traditional lines.
  • We may communicate with licensee and / or RSVD registered users via email, mobile phone text message (SMS or MMS), mobile telephone or other telephone number provided to licensee and/or user of a registration confirmation, to reset a password, authenticate an account, edit your account profile, suggest a reservation, confirm a registration, provide a reminder, notification or confirmation of a reservation you made, rescheduled or cancelled, notice of a missed reservation, notice of a no show, notice of a reservation fee / reservation hold, cancellation fee or refund. Licensee and user understand and agree that data and/or text message carrier fees may apply and that by registering with RSVD, licensee and user agree that RSVD is not responsible for such fees incurred by user. Nor is licensee responsible for any such fees charged to user for messaging, data, communication by a user’s carrier for the use of RSVD software and systems. 
  • Licensee and RSVD reserve the right to set the parameters of the event (date, time, quantity of reservations, release of reservations to RSVD or their own customers, duration of a reservation service window, number of RSVD lines enabled, any fees to make a reservation, any or no grace period to show up for a reservation,  or fees for a missed reservation or a refund of any reservation, booking or any other fee charged to licensee or directly to user, and any other RSVD software or event functionality.
  • We provide data periodically to our client partners on how our services have helped them, including the number of individuals by hour, day, week, month, year, event activation or other periods of time who have utilized RSVD, average no-show or drop-out rates from the RSVD line, comparisons between actual queuing and the RSVD line as it pertains to the particular partner, satisfaction rates, times of high, low and medium customer volume, feedback from those who have used RSVD for their business or personal needs, etc.
  • We utilize third party services such as Google Analytics to analyze website traffic to RSVD.co. We may place ads online and offline to promote our service to client partners and/or end-consumers for our own marketing purposes, to assist clients and to aid prospective clients to drive awareness and adoption of RSVD, its features or functionality. We may also place ads online and offline to individual end consumers who may be interested in our services and encourage them to become a registered user. We use this data to communicate with you and provide to our client partners to provide you with goods and services.

Information collected

Web browser cookies

Our Site may use “cookies” to enhance the User experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. When a web browser connects to the RSVD website or a RSVD service, the websites and services utilize browser cookies to a) provide a customizable and personalized experience, such as personal site preferences; b) record user session-specific information, such as which pages within the application were accessed; c) provide application session control to the servers hosting the application; and d) determine the device/browser type being used and its approximate geo-location. Disabling the support of browser cookies is not recommended: non-use of cookies may lead to reduced functionality and or an unsatisfactory user experience.  In all cases in which we use cookies, we will not collect personal data except with your permission through the registration process. Becoming a registered user of RSVD, provides a user’s acceptance with the published Privacy, Terms of Use and CCPA policies that are published on our website RSVD.co, the contents and terms of which are subject to change. 

Sensitive data

Sensitive data is information such as ethnic origin, financial, health, religious, or other kinds of sensitive user information. RSVD does not collect nor store sensitive data as defined here. 

Personal data

Personal data is information that can be used to identify a living individual, which may include your name, home address, work address, email address, mobile phone number, IP address, age (for certain consents required by law for minors), geolocation, username, password or other similar information voluntarily provided by a user. We may collect other information requested in client specific, customized fields, upon request of our licensed clients to facilitate the best experience for users. Such information may include but is not limited to: selection of product or services to reserve with the RSVD software, suggestion of optional services to reserve a time slot, user comment boxes, special instructions, etc. We collect personal data from users only if an end-consumer voluntarily submits such information to us. By voluntarily providing us with personal data, you are consenting to our use of it in accordance with this Privacy Policy. The user is not obligated to provide such information, but it may impact their ability to utilize the RSVD or client products and services as intended or not be able to utilize them at all.

How we collect information

When a user interacts with RSVD, we may collect personal data in a variety of ways, including, but not limited to, when users visit our website, subscribe to our newsletter, respond to a survey, fill out a form, speak with a RSVD representative, and in connection with other activities, services, advertisements, features or resources we make available on our website, software or systems or through our provided services. Users may be asked for, as appropriate, their name, job title, company name, email address, and mobile phone number. Users may visit our website anonymously. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain services and related activities.

Additionally, if you receive goods and/or services from one of our business partners, we may collect personal identification information including your name and contact details.

 

Data

Use of personal data

Unless otherwise agreed in writing, a registration at RSVD shall define the end consumer as having a business relationship with RSVD and by extension, RSVD’s Licensee’s too, for the purposes of an end consumer permitting marketing communications from RSVD and/or Licensee. A customer relationship shall be created because, through registration, the consumer is agreeing to be contacted by RSVD on behalf of its Licensee to facilitate a reservation in exchange for providing their contact information including mobile phone and email or authorizing a credit card reservation fee or credit card hold. Even if no money is paid by the end consumer to RSVD, a consumer business relationship exists as the consumer has the permission to utilize the RSVD Software and make a reservation by registering, if such RSVD reservation service is paid for by RSVD and/or RSVD’s Licensee. In some cases, the Licensee or a third party brand through the Licensee or RSVD, may provide the RSVD Software as a benefit to the RSVD end consumer, which is also deemed to be a business relationship with the consumer. A registered user of RSVD’s system shall automatically mean they agree to opt-in and consent to receive mobile text messaging, email communications and mobile or telephone contact by RSVD and/or by its Licensees. RSVD’s Terms of Service and/or Privacy Policy grant registered RSVD and/or its Licensee, permission to remarket to registered RSVD users (and/or remarketing by Licensee directly using RSVD registrant data obtained by RSVD on Company’s Licensed Account.) RSVD agrees to comply with mobile and email marketing industry standards for RSVD initiated mobile or email marketing and communications only. To the extent, Licensee uses imported RSVD registrant consumer data to conduct their own marketing, in their own systems or licensed systems which are sent by Licensee independent of RSVD’s Software, RSVD is not responsible or liable for mobile and email marketing opt-in, opt-out management, or related legal and financial compliance, nor fees or penalties if such legal and best practices are not followed. RSVD highly recommends Licensee obtain their own direct opt-in and opt-out permissions within their own opt-in mobile, email or U.S. mail marketing database(s) when marketing to any end consumer whose profile information was obtained from RSVD.

Content (text, images, video, logos, trademarks, brand or consumer data), hereafter “Content,” provided by Licensee to RSVD, or developed by RSVD and approved by Licensee, when utilized by RSVD, shall be deemed to carry no liability for RSVD for its use and Licensee agrees to fully indemnify RSVD from any claim, suit or judgment for the use of such Content. RSVD does not currently sell personal data that we collect, process and/or store. If we wish to sell personal data in the future, we will ask for the user’s consent if and when that happens. We require that our client partners abide by RSVD’s Privacy Policy, Terms of Use and when applicable for certain users, the California Consumer Privacy Act as well as to agree to be a licensee of RSVD’s software and therefore bound by the terms of the license. A licensee is not permitted to utilize consumer data obtained from RSVD’s Software to sell such data to third parties without specific separate consent between Company and the RSVD end-consumer. Any such opt-in and opt-out of consumer data for the purposes of sale to third parties, its use and privacy is the sole and exclusive responsibility and liability of the Company to obtain from the consumer and must take place in Licensee’s own secure, consumer data privacy database.

RSVD does not currently transfer data that we collect to third parties other than in response to a request from a data subject that we provide data in a machine-readable format and send it to another data controller. This is called “data portability”. RSVD reserves the right to provide API connectivity to a licensee’s own website, mobile application or internal or licensed consumer marketing and contact database system / customer relationship management (CRM) system.

By registering and using RSVD’s software and systems, you understand and agree that RSVD may make information regarding your registration, reservations, service selection(s), attendance and data voluntarily supplied by you in RSVD’s software and systems to our licensed clients, and by extension their employees which are subject to RSVD’s license and Privacy policies, to determine the activity and efficacy of RSVD’s software and systems.

RSVD may also provide anonymous, aggregated data and trends to licensed clients and prospective clients of RSVD to discuss how groups of users, events or multiple events or certain types of industries and how line types perform, etc. as part of our client reporting and/or RSVD marketing efforts. No identifiable, personal data will be shared publicly by RSVd, unless you authorize us to do so for instances such as, but not limited to, user approved case studies, client case studies that cite your personal information, user profile information, user event or attendance information, transaction information with RSVD and/or licensee’s business, RSVD marketing materials, consumer profiles or press releases.

Personal data storage

We store and use your personal data for both short-term and long-term purposes. Short-term, we store your data to enable us to provide our services to our partners, i.e., allowing them to offer and utilize line management for their own benefit, and for the benefit of those to whom they provide goods and services. Long-term, we store your data for marketing purposes as we continue to promote our services to new individuals and various types of organizations and businesses. As mentioned above, we use your personal data both short-term and long-term to help our partners understand the scope of how using RSVD for line management benefits them and those for whom they provide goods and services compared to the use of actual queues. 

RSVD may lease or sell computer hardware such as Apple or Android or other mobile and WiFI enabled tablets or other portable, mobile devices to help clients offer an easy way for those who visit our clients in their place of business, store, location or event in person to register for RSVD or make one or more reservations.  Licensees of RSVD may als provide their own computer hardware for similar RSVD purposes and or non-RSVD purposes unique to their own business, such as but not limited to promoting their own website, offers, marketing opt-ins and ecommerce activities. RSVD is not responsible for any data you may store or enter on a RSVD provided device, nor any device an active, inactive, suspended or past licensee utilizes. RSVD’s Privacy Policy is only governed by end user data which is directly provided by user voluntarily into RSVD’s software and systems.

Your personal data may be identified or may be identifiable to RSVD and our client partner for which you registered, which by extension, user is deemed to be a customer of both RSVD and RSVD’s licensee for which you registered, even if no sale or transaction took place except registration. As such, a licensee may export and import your RSVD registration data and store that information in their own marketing and business systems for their own use, independent of RSVD software and services. A registered user of RSVD permits the direct marketing and use of registration and event data by RSVD and the licensed client partner(s) for which it used RSVD’s software and systems.

Personal data retention

To serve our partners with both short-term and long-term uses of data, we retain personal data indefinitely and do not purge it periodically. This allows us to compare information, such as no-show rates, satisfaction rates, times of high, low and medium customer volume, punctuality, etc. over time where desired.

Security & Compliance

Protections

The RSVD website and service has reasonable administrative, technical, and physical safeguards in place designed to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. RSVD utilizes industry adopted server and database security measures, including encryption of personal data over public networks. RSVD also limits its employee’s access to personal information. Despite these protections, no information system is 100% secure, so we cannot guarantee the absolute security of your information at all times.

User rights

By voluntarily providing us with personal data, you are consenting to our collection, processing, and storage of it in accordance with this Privacy Policy. If you do not voluntarily provide your personal data as described in this policy, then we will not collect, process or store your personal data.

 

Users may request to view, modify, or remove their personal data at any time. To initiate a request to view, modify, or remove personal data, please contact us at [email protected] with the desired action and we will comply within thirty (30) days of receipt of your request. Users may also contact us toll free at: (888) 421-2711 to make such requests or inquiries. 

Compliance

As a company that may operate globally, RSVD complies with applicable state and federal laws, as well as the EU General Privacy Data Regulation, as required and applicable,, which applies to personal data collected from those residing in any of the European Union countries. If you reside in an EU country, and if you have concerns related to the way in which RSVD collects, processes or stores your personal data, please contact us at [email protected] and we will make every effort to address your concerns. EU residents do have the right to lodge a complaint with a Data Protection Authority, though we sincerely hope that will never become necessary.

For EU residents, we do not currently transfer your personal data outside the European Union. If in the future we wish to do so, we will contact you and request your consent to transfer your data outside of the EU.

In addition to our compliance with applicable state and federal laws, and with the EU General Data Privacy Regulation, we also ask our partners to confirm that they will comply with applicable laws as part of our contracts with them.

COPPA Compliance

Children should request permission from their parent or guardian prior to sending personal information online. RSVD does not knowingly collect personal data from individuals under the age of 13. If you are under the age of 13, please do not submit any personal data to RSVD. If we become aware or suspect a minor under the age of 13 has become a registered user, we reserve the right to suspend and/or delete the account and past event system data at our sole discretion, with or without notice. We encourage parents and legal guardians to monitor their minor children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal data without their permission. If you have reason to believe that a child under the age of 13 has provided personal data, please contact us at [email protected] and we will use reasonable efforts to assist in the deletion of the child’s personal information. For children ages 13-16, and/or those aged 13-16 who reside in California, you may not be able to become a registered user. In certain cases, upon RSVD sole discretion on a case by case basis, we may permit a minor aged 13-16 to become a registered user if we obtain a parent or guardian consent form. 

Payment Processors

In some cases, RSVD is a paid service for its end users to make a reservation, hold a specific reservation date and/or time slot or to charge a user’s credit card when the user doesn’t show up for a reservation on time and/or within the grace period set for that specific event.  In these cases, we use third-party services for credit card, debit card and other forms of payment processing (e.g. payment processors). We will not store or collect your payment account or card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Policy Updates

Changes to this policy

RSVD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact information

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with RSVD, please contact us at [email protected] or via our toll free number: (888) 421-2711.

If you have questions concerning the content of this website not related to processing and/or storage of your personal data, and not related to questions about exercising your rights as a data subject, you may contact us at [email protected]

This document was last updated on April 17, 2020.